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Cancellation Policy

How to cancel an order that hasn't been paid

If your payment of an order has not been made yet, you may cancel it by clicking "Cancel order" in your account at storename. If your order has not been paid in 40 days, it will be cancelled automatically.

How to cancel an order that has been paid (Dresses)

We understand that it is a very important undertaking to order a dress for your special occasion online, and our cancellation policy was created with bearing this in mind. Please refer to our Cancellation Policy below:

Since the Time
of Sending Confirmation Letter
Each Prices

Processing time

In Stock Dresses Orders Rush order
(in 7 working days)
Rush order
(in 14 working days)
Regular order / DIY order
Within 24 hours Total Prices Refund 100% Refund 100% Refund 100% Refund 100%
24 - 48 hours Dresses Price Refund 100% Refund 70% Refund 70% Refund 70%
Shipping Cost Refund 100% Refund 100% Refund 100% Refund 100%
Rush fee Refund 100% Refund 50% Refund 50% No Refund
Plus-size fee Refund 100% No Refund Refund 50% Refund 100%
Custom-size fee Refund 100% No Refund Refund 50% Refund 100%
After 48 hours, before shipping Dresses Price - Refund 35% Refund 35% Refund 35%
Shipping Cost - Refund 100% Refund 100% Refund 100%
Rush fee - No Refund No Refund No Refund
Plus-size fee - No Refund No Refund Refund 50%
Custom-size fee - No Refund No Refund Refund 50%
After shipping

Once your order has been shipped, it can no longer be cancelled, Please refer to our Return Policy.

For free shipping and fee custom size orders, there won't be any shipping cost or custom size fee refunded.
Tips Write to us by your Registered Email on our website to Cancel or Modify and tell us your Order No. in the email letter!
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